Frequently Asked Questions
Find answers to our most commonly asked questions below. If you still need support, use the chat bubble to contact us.
About Our Company
Where are you based?
Our headquarters is in Lake Park, GA, USA.
What is the best way to contact you?
For the fastest support, we recommend you use the chat bubble on this site. You can also direct message us on all social media platforms @weareliola or email us at support@weareliola.com.
Do you have physical stores?
Currently, we do not have any physical locations. However, we occasionally host "pop-up shops".
Follow us on social media @weareliola for updates.
Shopping With Us
What if the item I want is out of stock?
If the item you want is out of stock, sign up for email reminders on the product page to be notified as soon as it restocks.
Can I place orders over the phone?
We do not have phone ordering capabilities.
The best way to place an order is right here on our website. You may also shop on Instagram, Facebook & TikTok Shop!
Can I use multiple payment methods?
At this time only one payment method can be utilized per order.
What payment methods are accepted?
We accept all major credit cards to include: Visa, Mastercard, Discover, American Express and Diner's Club. We also accept Shop Pay, Amazon Pay, Apple Pay, Google Pay, Meta Pay, Venmo and PayPal.
How do I receive my 10% off for signing up for Wellness Weekly?
After signing up you will receive an email with your discount code.
How do I use my discount code?
During check out, enter your code in the discount code field and click apply.
Please note: most codes can only be utilized once and cannot be stacked. Only one code per order.
Can I edit my order?
Once an order is placed, we are unable to edit or make changes to the order. If you entered the wrong shipping address, email us immediately at support@weareliola.com and we will attempt to contact the courier. Please note that we cannot guarantee any changes.
Can I cancel my order?
Our warehouse team moves very efficiently to ensure your products get to you as soon as possible.
If you would like to cancel an order, please contact us within 1 hour after placing your order.
We cannot guarantee your order will be successfully cancelled, however, you may return your item when it arrives for a full refund.
When will my order arrive?
Delivery times vary based on multiple factors including (but not limited to) delivery location, weather, courier and number of items.
Generally, items take 1-3 days to process and should arrive within 5-8 business days after that.
You can track the status of all orders by logging into your MyLiola account here or using the chat.
How do gift cards work?
Gift cards can be purchased here and sent to a recipient of your choice.
The recipient will be able to use the code on the gift card and apply some or all of the balance towards a purchase on our site.
Gift cards can be added to an Apple Wallet for easy access.
The gift card will expire two years after the date it was issued and cannot be reloaded.
Returns
What is the return policy?
If you are dissatisfied with a product, please contact us and we will do our best to make it right. <3
- If you choose to make a return, please note that products must be returned within 14 days of receipt, unused and in original packaging. Items that have been used/worn, altered or misued are ineligible for return.
- All sale items are final sale and cannot be returned.
- If a product was purchased from a retailer, their return policy takes effect.
Read our full return policy here.
For help with returns please chat with us or email us at returns@weareliola.com.
How do I request a return?
You may now start the return process using your MyLiola account. Log in here and select the order you would like to return.
You can also request a return by chatting with us or sending an email to the Returns Support Team at returns@weareliola.com.
In your email, please provide your order number and briefly explain the reason for your return. A member of the team will get back to you within 1 business day.
What if my item doesn’t arrive/is damaged?
If your product is not delivered, or if it arrives damaged, please contact us immediately at support@weareliola.com.
Can I exchange my product?
As an e-commerce store, exchanges are difficult to process. Therefore, we currently do not allow exchanges.
If you would like a different product, we recommend returning your item within 14 calendar days for a full refund, then purchasing the item(s) you desire.
A Product Specialist can assist you in choosing an alternate product if needed.